LeFax Co - Volvo Auto Parts and Service - Portland, Oregon
 
Our shop’s story started in August 1970. It’s a story about two brothers who graduated from college during a severe economic downturn. My brother and I were college graduates who could not find employment without moving halfway across the United States. So we fell back on our hobby of tinkering with English sports cars.

Forty years later, we’re still at it.

Along came Volvos and at that time they were outfitted with English carburetors, English brakes, and other British-made items. As time went on, we switched to all Volvos. As far as I know, we were the first garage in town to specialize in one brand of automobile.

Our shop may be small with just two to three mechanics, but our service is top notch. The mechanics know the clients, discuss the problems at hand, make the repairs, and handle the service and billing to the end. 

We are a family-oriented business where the customers gather around in the shop visiting with each other or chatting with a mechanic about their car problems. Some bring their dogs. We have been doing this for so many years that we are now serving the children of our early customers.

Customer loyalty has kept us going strong for over 40 years. We have never had to advertise or offer gimmicks or weekly specials to entice people. It’s all about the fair-priced service. There is never any pressure to upsell a repair. When it was popular to pay by check, people would sometimes leave blank checks telling us to fill them in. Not so much anymore; credit cards are big.  Altho' the times have changed, our family-oriented philosophies, fair prices, and outstanding service has not.
 
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