LeFax Co - Volvo Auto Parts and Service - Portland, Oregon
Our shop’s story started in August
1970. It’s a story about two brothers who graduated from
college during a severe economic downturn. My brother and I
were college graduates who could not find employment without
moving halfway across the United States. So we fell back on
our hobby of tinkering with English sports cars.
Forty years later, we’re still at it.
Volvos and at that time they were outfitted with English
carburetors, English brakes, and other British-made items.
As time went on, we switched to all Volvos. As far as I
know, we were the first garage in town to specialize in one
brand of automobile.
Our shop may be small with just
two to three mechanics, but our service is top notch. The
mechanics know the clients, discuss the problems at hand,
make the repairs, and handle the service and billing to the
We are a family-oriented business where
the customers gather around in the shop visiting with each
other or chatting with a mechanic about their car problems.
Some bring their dogs. We have been doing this for so many
years that we are now serving the children of our early
Customer loyalty has kept us going strong
for over 40 years. We have never had to advertise or offer
gimmicks or weekly specials to entice people. It’s all about
the fair-priced service. There is never any
pressure to upsell a repair. When it was popular to pay by
check, people would sometimes leave blank checks telling us
to fill them in. Not so much anymore; credit cards are big.
Altho' the times have changed, our family-oriented
philosophies, fair prices, and outstanding service has not.